I see I gave my review for this flight on my flight Zürich to Dubai rather than Dubai to Singapore.
I see I gave my review for this flight on my flight Zürich to Dubai rather than Dubai to Singapore.
Nice selection of movies and TV shows. Plane was generally nice, not the newest but nice nonetheless. However, Emirates should have cancelled the flight, as hardly any flights flew out of Dubai at the time. Flight delays and cancellation was poorly communicated and passengers were left guessing and to their own devices on what to do. Connection desks were staffed too thinly, there was one desk with more than a hundred clients and just one poor lady. When I had my flights rebooked, I was told meal vouchers can be scanned using my boarding pass, nope. Was told to comeback for my hotel voucher, none. Had to book my hotel voucher the usual way through Dubai Connect despite having been told twice to comeback to the counters twice.
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
This airline is one of the best Ihave travel around the world well use them again in the future the food was higher quality plus your personal aboard communicated in many languages on our flights 13 this was amazing 👏 🤩 😀 👌 😄 thank you
The crew manager let the staff down by not ensuring special dietary requirements meal were coming in drips . The poor cabin crew did not stop . If organised the cabin could take a short break ..The cabin crew were AWESOME UNLIKE THIER TWO MANAGES!
Newly reconfigured 380 I assume. Has a new ife with usb c ports and Bluetooth connections
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
Excellent food and beverage Excellent cabin crew Live tv could be better
Quick and efficient as always. Air France managed to loose and damage my luggage that never made it onto my KLM flight.
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
It was nice to be on a legacy airline, people try at least.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
I arrived 59 minutes before the flight in Tampa due to Massive traffic jam and the flight was closed and I was told that I’d simply have to “book a new ticket on line myself and the gate agents couldn’t help me”. Even though the flight was delayed over 30 minutes, (leaving one hour and 29 minutes before departure, they refused to assist in any way explaining that it’s automatic and there can be no exceptions. Horrible experience due to poor management at gate. I fly this option 2-3 times a year and have a good experience with the cabin crew etc. But, Tampa agents are not trained or allowed customer service. I once was a gate agent for USAir, I know times have changed, but forcing me to purchase a new ticket and complete indifference and inconvenience. No thanks
Good BUT four days later I still don’t have my luggage. It never arrived. !!!!
Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!
Kudos to Swiss!! My wife and I thought Swiss was like flying years back: good food service, refreshments, friendly and courteous crew! We look forward to another trip to Europe next year, and it will be a priority to hopefully fly Swiss, thank you! We strongly can say from experience - the treatment (food, drink, entertainment) in service for Economy Class is unmatched!!!
Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards
Liked being hydrated. Carryon weight was limited for cold weather clothes that are heavy... could test to improve if possible.
A lot of things could have been better. They lost our luggage. We missed our connection from YVR to Naples when we arrived in Zurich and then we got re-routed to Rome and then Naples. We eventually got to Naples but our bags didn’t. Our experience at the lost luggage in the Naples was not at all reassuring. They didn’t seem that interested in our problem. I did a live chat with Swiss customer service and all they could do is tell me to follow the process. Meanwhile we’ve had to spend significant money on clothes and I have to replace medications. This has meant our trip so far has been totally different than what we had planned. It’s not clear that our baggage will ever show up which means we will have lost significant amount of clothing and other things and our two month trip to Europe will have more problems than good memories. So far we are not happy.
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
It might have nothing to do with the airline but the only problem was the long waiting for baggage claim at Entebbe
My entertainment screen wasn't working and they couldn't fix it.
I was a good, but long trip. The airline did a good job. I would use them again.
Choice of Vegetarian Food in Economy class needs overhaul improvement
The gate was changed at the very last moment and no one informed us. The flight was one hour late and the screen broken, the remote control not working. One toilet was out of order . the other toilets were also not totally functioning, because the washbasin was plugged and the water couldn't flow away.
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
The crew were extremely unfriendly. The plane was dirty and the entertainment system did not work, so they did not even give out earphones to anyone.
The flight was one hour late. The food is mediocre and the screen was broken
Seat in front of my wife was broken so it reclined further than normal and without having to push the recline button so my wife had absolutely no room the entire 17 hour flight. My seat was broken and wouldn't recline at all. Also.. my tray table was sticky and dirty right away before I even used it. Also...the floor in the back of the plane from our row of seats on back was totally soaked and both times we landed water came rushing out of the food/servant area like a flood onto the same already wet carpet. It got everything wet that was placed around our feet...including our shoes and socks.
Luggage delayed for one day. I called customer service, and they had no info and no empathy. Boarding was very disorganized and chaotic. We went nearly 7 hours with no food or snacks on the flight. This is not an airline that has respect for its passengers.
All 4 flights were late. Plus delays for cleaning planes . On return baggage was not even on the plane arrived next day not received until two days later . Very poor experience.
Crew was super rude in business class. Not friendly or helpful. Luggage was damaged and was told to file with United and that was unsuccessful.
I liked the crew services inside the flight, but not the one checking me in. She was not nice, a very bad listerner, and arrogant. More listening to understand the customer's problems would help.
Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
Our flight from Frankfurt to Newark was diverted to Boston. Lufthansa just dumped an entire 747 plane full of passengers in Boston with no support. No help with hotels, and telling us we would have to find our own way back to Newark or to our final destination. What a complete mess. The Lufthansa agent at the Boston airport would not help, nor would any Lufthansa agent via phone. Soooo angry!!!
Food was OK.. nothing to rave about but it was tasty enough. Many choices to choose from for entertainment. Seats tight but comfortable. Flight attendants cheerful & helpful.
It was listed as a business class flight. The seats were economy, size, and the plane was not modern or configured to have a proper business class. I was very disappointed. Given the fact I paid for business class seating, and did not receive it.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
Food could be better quality - everything else was excellent , thanks Lufthansa team . GOD bless you!!!
The flight was cancelled, and no reason was given. The flight was rebooked 3 days later. Calling customer service was next to impossible. There was no option to get in a queue in the phone call. It simply said all agents are busy call back later. It is 2024 and not 1970s to have such outdated technology. Live chat was even worse as I was 753 in line and it kept getting timed out. The icing on the cake was that the working hours was something like 9:00 AM to 6:00 PM? Really for international airline when the flights usually depart early in the morning? Things only got worse in the check-in counter in Mumbai. The monitor in the check-in counter said that the flight was on time even though it was cancelled. There were 2 agents helping a 747 full of passengers. It was 5:30 AM by the time I checked into the hotel. I tried reaching Kayak (Chatdeal via email) days before the onward flight from Seattle and no one cared to respond even after reminder. I will go with Expedia in the future. In fact, for my next trip to Japan I have already used Expedia.
Brussels (BRU)Belgium
Johannesburg (JNB)South Africa